Frequently Asked Questions

Everything you need to know about our luxury handbags and accessories.

Where are DeMellier products manufactured?

Our handbags are ethically handcrafted in award-winning family-run factories in Southern Spain and Italy, using the finest sustainably sourced materials.

What is your international shipping policy?

We offer worldwide shipping with complimentary delivery on orders over a certain threshold. Most international orders are delivered within 3-5 business days via DHL Express.

How do I care for my leather handbag?

To maintain the beauty of your piece, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather cream for smooth leathers and a soft brush for suede.

What is the 'A Soul for a Soul' initiative?

For every bag purchased, DeMellier funds a set of life-saving vaccines and treatments for a child in need through our partnership with SOS Children's Villages.

Do you offer a warranty on your products?

Yes, we offer a 12-month warranty from the date of purchase covering any manufacturing defects. This does not include normal wear and tear or accidental damage.

Can I return or exchange my order?

We accept returns and exchanges within 28 days of delivery, provided the item is in its original condition with all tags and packaging intact.